Account Manager

About the Role Title: Account Manager Location: Sydney, New South Wales, Australia Remote Full-time Job Description: Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you'll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career. We are looking for an experienced Account Manager to join our team, responsible for retaining and growing revenue within a defined portfolio of existing schools. In this role, you will work closely with our Customer Success and Professional Services teams to deliver on our growth and retention strategy. You'll play a key role in building strong relationships, identifying opportunities for expansion and ensuring schools receive ongoing value from our products. Your insights into market trends and customer needs will also help drive continuous improvement and strengthen our competitive advantage. What you will do Own the renewal process for a portfolio of existing schools, ensuring high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) metrics Proactively engage with schools to address challenges, highlight EP's value and secure timely renewals Build long-term relationships with key decision-makers and stakeholders, becoming a trusted advisor for their educational needs Identify opportunities to expand EP's footprint within existing schools by promoting additional features, subjects or licenses in line with provided targets Collaborate with school leaders and educators to align EP's solutions with their evolving goals and priorities Conduct upselling conversations and demonstrations to showcase the benefits of expanded use of EP's platform Work closely with the customer success and professional services team to ensure seamless transitions for newly onboarded schools Partner with the professional services team to deliver exceptional customer experiences and support long-term success Represent EP at conferences, events and networking opportunities, promoting our mission and solutions Develop relationships with key education organisations and associations About you Proven track record in managing customer relationships and achieving retention goals Ability to identify and execute opportunities for account expansion Strong commitment to delivering exceptional value and support to schools Confidence in facilitating workshops and presenting new opportunities to stakeholders Understanding of the education sector and the challenges schools face Ability to work effectively within a team and partner with internal stakeholders Skilled in CRM tools and analytics to track performance and inform decision-making Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you! What we offer As our team is based globally, we offer both remote and flexible working arrangements For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day Wellness allowance to use on anything to support your mental and physical wellness EAP with unlimited sessions Employee Equity Bonus Plan Employee referral program - $2000 when you refer a new team member Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.