Corporate Relationship Manager EMEA Institutional Digital Assets

Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey. Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision. Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively. Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements. Background and experience 4+ years of experience as a Relationship Manager, Customer Success Manager, Account Manager or related position for a digital asset infrastructure player Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale. Strong problem solving and analytical skills. Ability to evolve business and product strategy based on research, data, and industry. Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations Our recruitment philosophy We value self-awareness in our recruitment process. We seek people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, and delivers solid, scalable outcomes. Our offer A competitive salary package Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance. Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock. https://keyrock.com/careers/